Senior General Manager

About Puttery

Welcome to Puttery, where we’ve revolutionized the classic game of putting with a modern twist. Our unique course offers exciting challenges at every turn, creating an engaging and social experience for friends and family. Beyond the game, we provide a lively atmosphere with an innovative bar area serving creative cocktails and delicious bites. At Puttery, we prioritize a welcoming environment where everyone can enjoy their time, whether it’s for a special event, a date night, or a casual outing with friends.

Location: Miami, FL 33127 (This is a 100% onsite position)

239 NW 28th St, Miami, FL 33127

Position Type: Salary + Bonus.

Compensation: $140,000 - $170,000 + Bonus

Title: Senior General Manager

Job Purpose

The Senior General Manager (SGM) is responsible for the comprehensive management of venue operations and actively generating hospitality leads and business development prospects. This role involves engagement across all departments, fostering cohesion in processes and teamwork. The SGM plays a pivotal role in upholding hospitality standards, addressing HR matters through effective communication, and driving the venue's culture and community outreach initiatives.

Specific Objective

The Senior General Manager will lead strategic planning by formulating 3, 6, and 9-month plans dedicated to boosting revenue and expanding business opportunities. This includes community events, themed nights, promotions, and trivia nights. The SGM will leverage these initiatives to drive sales, enhance the venue's presence within the local community, and foster a dynamic and engaging atmosphere that resonates with diverse audiences. Through a proactive and creative approach, the SGM will contribute to the sustained growth and success of the venue in a competitive market landscape.

Responsibilities

• Oversee daily business operations to ensure efficiency and excellence.
• Develop and implement strategic revenue growth plans, including 3, 6, and 9-month initiatives.
• Actively generate hospitality leads and business development prospects.
• Drive the Puttery culture both within and outside the venue.
• Train managers and staff to enhance performance and contribute to sales objectives.
• Create and manage budgets, controlling costs and introducing tactical initiatives to prevent losses.
• Identify and capitalize on local sales opportunities to improve revenue growth.
• Hire, train, and coach employees, delegating responsibilities for their professional development.
• Implement initiatives to optimize employee capabilities.
• Evaluate performance and productivity to ensure operational excellence.
• Analyze accounting and financial data, managing budgets effectively.
• Monitor invoices, money handling procedures, accounting, and bank processes.
• Oversee marketing initiatives and special events to enhance brand visibility.
• Promote company-sponsored training and growth initiatives.
• Develop and maintain positive relationships with vendors, internal stakeholders, staff, and senior management.
• Perform other duties as assigned by the Regional Director of Operations or Chef Operation Officer & President. 

Qualifications and Skills

• Minimum of 3-5 years’ experience managing a complex leisure entertainment concept.
• Proven experience in business development and generating hospitality leads.
• Ability to travel by air and ground transportation unaccompanied and overnight, as necessary.
• Work extended hours as required and/or during other busy periods based on business needs.
• Proficient in using a personal computer and required applications.
• Work with minimal supervision.
• Ability to read and comprehend complex printed data/information and reports.
• Possess excellent verbal and written communication skills.
• Effectively prepare and present complex information to members of management.
• Excellent interpersonal and customer service skills.
• Strong organizational skills and attention to detail.
• Excellent time management skills.
• Strong analytical and problem-solving skills.
• Proficient in Microsoft Office Suite or similar software.
• Prior experience as a General Manager or Assistant General Manager in a high volume ($8M+ annual) restaurant, hotel, or leisure entertainment facility.
• Proven track record of managing complex budgets and successfully increasing revenue.
• Outstanding verbal and written skills, and experience working with staff on all levels.
• Prior experience managing major projects and supervising day-to-day activities of workers.
• Ability to communicate effectively and efficiently across levels within the organization.

Education

• A 4-year bachelor's degree in business administration, hospitality management, or a related field is typically required for this role, unless equivalent extensive experience is demonstrated.

Working Conditions

• Days and hours of work vary by schedule and business needs.
• Special working conditions include but are not limited to a range of circumstances such as sitting or standing for periods of time.
• May need to lift up to 50 pounds.
• Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Puttery is committed to equal opportunity in the workplace, preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status) in its application and hiring processes and in its employment decisions. Additionally, Puttery takes action to prevent retaliation and to create a respectful, equitable, and inclusive environment for everyone.