Front of the House Manager

ABOUT DRIVE SHACK INC

Drive Shack Inc. is a leading owner and operator of golf-related leisure and entertainment businesses focused on bringing people together through competitive socializing. Today, our portfolio consists of American Golf, Drive Shack and Puttery.

ABOUT PUTTERY

Puttery is a modern spin on putting, re-defining the game with unique twists at every hole. Bold and full of possibilities, guests can enjoy a high-energy atmosphere, combining competitive socializing and innovative auto-scoring technology within an immersive experience as they move from one course to the next. With plentiful curated culinary offerings and inventive craft cocktails, all centered around a lively bar area with great music, guests can nosh the night away before, during and after their tee time. To learn more or plan your visit, please visit puttery.com.

Location: Chicago, IL 60607 (This is a 100% onsite position)

932 W Randolph St, 932 W Randolph St, Chicago, IL 60607

Position Type: Salary + Bonus

# of Openings: 1

Hours of Operation: Monday - Thursday 2 PM - 10 PM. Friday - Saturday 12 PM- 1 AM. Sunday - 6:30 PM - 10 PM. 

(Manager shifts vary by Banquet and operational need)

Compensation: $55,000 - $65,000 + Bonus (Based on Experience)

Job Title: Front Of House Manager

Job Purpose

The role of the Front of the House Manager is to oversee the Front of the House, as well as welcome guests to Puttery.
 

Responsibilities

• Ensure proper daily operations of concierge/front desk, servers, and server assistants
• Possess full knowledge of Puttery resources; be able to walk guests through all the entertainment options available and explain our policies to keep them safe at Puttery
• Establish rapport with Drive Shack guests and promote prompt, courteous, efficient guest services
• Organize and manage shifts
• Assist in daily staffing, training, recruitment, and ongoing development of front of house staff
• See that work is carried out in a way that minimizes risks to health and safety of both employees and guests as well as ensure compliance with sanitation and safety regulations
• Facilitate communication between guests, front of the house staff, supervisors, and managers
• Maintain a safe working environment at all times; understand and enforce safe work practices in a fair and consistent fashion
• Perform other duties as requested by management

Bar Front of House Manager:

• Oversee bar operations, including service quality, cleanliness, and inventory management.
• Conduct bar meetings and ensure adherence to steps of service.
• Maintain inventory control and collaborated with the team to ensure smooth bar operations.

Concierge Front of House Manager:

• Focus on providing excellent first impressions to guests.
• Deliver exceptional customer service and address guest inquiries and needs.
• Ensure cleanliness and presentation of the initial guest contact areas.

Server and Server Assistant Front of House Manager:

• Train staff in menu knowledge and reinforce service standards.
• Develop and implement processes and structures to enhance the overall guest experience.
• Maintain a strong focus on the steps of service for servers and server assistants.

General Responsibilities (All Front of House Managers):

• Collaborate and coordinate with fellow Front of House Managers to create a cohesive unit dedicated to hospitality and service excellence.
• Maintain a flexible schedule, including working on days, nights, holidays, and weekends.
• Uphold and enforce safety and sanitation regulations to ensure a secure and clean working environment.
• Foster effective communication between guests, front-of-house staff, supervisors, and managers.
• Assist with daily staffing, recruitment, training, and continuous development of front-of-house personnel.
• Manage shifts, ensuring the efficient flow of daily operations.
• Comply with health and safety regulations, minimizing risks to both employees and guests.
• Perform any other duties as requested by management.

Qualifications and Skills

• Preferably, two or more years of experience in the service industry as a manager.
• Familiarity with cash registers, point-of-sale systems, or reservation management.
• Friendly, outgoing, and adaptable to a fast-paced, high-energy environment.
• Willingness to work flexible schedules, including days, nights, holidays, and weekends.
• Strong organizational, teamwork, and multitasking skills.
• Excellent verbal and written communication abilities.

Puttery is dedicated to promoting equal opportunity in the workplace, preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status) in its application, hiring processes, and employment decisions. Puttery takes proactive measures to prevent retaliation and to cultivate a respectful, equitable, and inclusive environment for all team members.