Floor Manager

About Puttery

Welcome to Puttery, where we've reinvented the classic game of putting with a modern twist. Our unique course offers exciting challenges at every turn, creating an engaging and social experience for friends and family. Beyond the game, we provide a lively atmosphere with an innovative bar area serving creative cocktails and delicious bites. At Puttery, we prioritize a welcoming environment where everyone can enjoy their time, whether it's for a special event, a date night, or a casual outing with friends.

Location: New York, NY  (This is a 100% onsite position)

446 W 14th St, New York, NY 10014

Position Type: Salary + Bonus. 

Compensation: $68,000 - $83,000 - Plus Bonus

Hours of Operation: Mon - Thur, 4 PM - 11 PM. Friday, 12 PM -1 AM.

Saturday, 12 PM - 1 AM. Sunday, 12 PM - 9 PM. 

Title: Floor Manager (Resturant Manager)

Responsibilities:

Concierge Floor Manager:

• Focus on providing excellent first impressions to guests.
• Deliver exceptional customer service and address guest inquiries and needs.
• Ensure cleanliness and presentation of the initial guest contact areas.

Server and Server Assistant Floor Manager:

• Maintain a strong focus on the steps of service for servers and server assistants.

General Responsibilities Floor Manager:

• Collaborate and coordinate with fellow Front of House Managers to create a cohesive unit dedicated to hospitality and service excellence.
• Maintain a flexible schedule, including working on days, nights, holidays, and weekends.
• Uphold and enforce safety and sanitation regulations to ensure a secure and clean working environment.
• Foster effective communication between guests, front-of-house staff, supervisors, and managers.
• Manage shifts, ensuring the efficient flow of daily operations.
• Comply with health and safety regulations, minimizing risks to both employees and guests.
• Perform any other duties as requested by management.

Qualifications and Skills

• Preferably, two or more years of experience in the service industry as a manager.
• Familiarity with cash registers, point-of-sale systems, or reservation management.
• Friendly, outgoing, and adaptable to a fast-paced, high-energy environment.
• Willingness to work flexible schedules, including days, nights, holidays, and weekends.
• Strong organizational, teamwork, and multitasking skills.
• Excellent verbal and written communication abilities.

Puttery is dedicated to promoting equal opportunity in the workplace, preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status) in its application, hiring processes, and employment decisions. Puttery takes proactive measures to prevent retaliation and to cultivate a respectful, equitable, and inclusive environment for all team members.