Operations Manager

About Puttery

Welcome to Puttery, where we've reinvented the classic game of putting with a modern twist. Our unique course offers exciting challenges at every turn, creating an engaging and social experience for friends and family. Beyond the game, we provide a lively atmosphere with an innovative bar area serving creative cocktails and delicious bites. At Puttery, we prioritize a welcoming environment where everyone can enjoy their time, whether it's for a special event, a date night, or a casual outing with friends.

Position Overview

We are seeking an experienced Operations Manager to join our team and serve as a pivotal lead for the Puttery brand. As the Operations Manager, you will be a department head responsible for overseeing and optimizing all operational aspects of our multifloor establishment. Reporting to the Assistant General Manager or General Manager, you will play a crucial role in maintaining a seamless and high-quality experience for our guests, both in the front and back of the house.

Key Responsibilities:

• Operational Leadership:
• Lead and inspire a team of diverse staff members, fostering a positive and collaborative work environment.
• Oversee day-to-day operations to ensure smooth functioning of both front of house and back of house areas.
• Implement and enforce standard operating procedures to maintain consistency and excellence in service.
• Guest Experience:
• Work closely with the management team to enhance the overall guest experience and exceed customer expectations.
• Address and resolve guest concerns or issues promptly, ensuring a high level of customer satisfaction.
• Financial Management:
• Collaborate with the Assistant General Manager or General Manager to develop and manage budgets, controlling costs and maximizing profitability.
• Monitor financial performance and implement strategies to achieve financial goals.
• Staff Training and Development:
• Coordinate and conduct training programs to ensure staff members are well-equipped to deliver exceptional service.
• Identify opportunities for skill development and career advancement for team members.
• Health and Safety Compliance:
• Ensure compliance with health and safety regulations and standards, implementing protocols to maintain a safe and clean environment.
• Inventory Management:
• Oversee inventory levels and ordering processes, minimizing waste and optimizing stock levels.

Qualifications:

• Proven experience in a leadership role within the hospitality industry, preferably in a multifloor restaurant or entertainment setting.
• Strong organizational and communication skills.
• Ability to make sound decisions in a fast-paced environment.
• Familiarity with POS systems and other relevant technology.
• Knowledge of health and safety regulations.
• Flexibility to work evenings, weekends, and holidays as needed.

Working Conditions

• Days and hours of work vary by schedule and business needs
• Evening, weekend, and holiday work will be required
• While performing the duties of this job, the employee may be required to stand for long periods of time, to walk, read, hear, talk, balance, climb, use hands, use fingers, reach, stoop, kneel, crouch, crawl, smell, taste, push or pull. The employee may be required to lift and carry objects weighing up to 50 pounds.  Specific vision abilities required for this position include close vision, distance vision, peripheral vision, color vision and the ability to adjust focus.
• Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions

Puttery is dedicated to promoting equal opportunity in the workplace, preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status) in its application, hiring processes, and employment decisions. Puttery takes proactive measures to prevent retaliation and to cultivate a respectful, equitable, and inclusive environment for all team members.

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