FOH Team Lead

About Puttery 

Welcome to Puttery, where we've redefined the classic game of putting with a modern twist. Our one-of-a-kind course features unique challenges and surprises at every turn, making each round exciting and engaging. But we're more than just a game – we're a social hub, where friends and family can come together for a fun and competitive experience. 

Our innovative auto-scoring technology tracks your progress and keeps the game moving, so you can focus on enjoying the moment. And with a bar area serving up inventive cocktails and delicious bites, there's no need to leave between rounds. 

At Puttery, we believe in creating a lively and welcoming atmosphere where everyone can feel at home. Whether you're looking to host a special event, plan a date night, or just have a casual outing with friends, we've got you covered.  

Job Title: Front of House Team Lead
Compensation:$25.00/hour
Location:446 W 14th St, New York, NY 10014
Schedule:Varies; includes evenings, weekends, and holidays

JOB PURPOSE

The Front of House (FOH) Team Lead plays a pivotal role in daily venue operations by supporting the management team and leading the front-of-house staff during active shifts. This is an hourly leadership position with significant exposure to operational strategy, team development, and guest engagement, offering a strong pathway for advancement for those who demonstrate initiative, reliability, and leadership.

Supervisory Scope 

This position does not have formal direct reports but holds supervisory responsibility for the front-of-house team during scheduled shifts. The FOH Team Lead works alongside the management team to ensure operational and service excellence.

Responsibilities

• Lead FOH operations during assigned shifts in coordination with venue managers

• Ensure seamless daily bar operations including product quality, guest service, cleanliness, and compliance

• Promote a positive and professional atmosphere through strong leadership, team support, and communication

• Act as a point of contact for guest issues or escalations, ensuring prompt and effective resolution

• Participate in daily shift meetings, staff scheduling, and ongoing training initiatives

• Uphold health, safety, and sanitation standards across all FOH activities

• Communicate effectively across departments to maintain operational flow and guest satisfaction

• Assist with special projects or initiatives assigned by leadership

QUALIFICATIONS & SKILLS

• 1+ year experience in a hospitality supervisory or team lead role preferred

• Strong communication and interpersonal skills

• Ability to lead by example with professionalism, enthusiasm, and a guest-first mindset

• Working knowledge of sanitation and safety procedures in food & beverage environments

• Ability to remain calm under pressure and resolve issues efficiently

• Flexible availability, including weekends and holidays

• Must be able to lift up to 50 lbs, climb stairs, and remain on your feet for extended periods

• Ability to work in both indoor and outdoor environments, sometimes in high temperatures

PHYSICAL REQUIREMENTS

• Prolonged periods of standing, walking, and moving through a multi-level venue

• Ability to lift up to 50 lbs without assistance

• Comfortable working in high-energy, high-volume environments

Compensation: 

$25.00 hr. 

Puttery is committed to equal opportunity in the workplace, preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status) in its application and hiring processes and in its employment decisions. Additionally, Puttery takes action to prevent retaliation and to create a respectful, equitable, and inclusive environment for everyone.